Fully Outsourced IT Services delivers all encompassing support to your organisation when you do not have an internal IT support team, meaning HybrIT fully support every member of staff and manage all your technology.


Having the ISO 27001 certification shows the HybrIT commitment to data security ensuring that adequate security controls are in place to protect information and data from being accessed, corrupted, lost or stolen.


ITIL facilitates improvement to IT business processes, utilising ITIL HybrIT and its customers are able to;


  • Improve resource utilisation

  • Decrease rework

  • Improve upon project deliverables and time

  • Improve availability, reliability and security of mission critical IT services

  • Justify the cost of service quality

  • Provide services that meet business, customer and user demands

  • Integrate central processes

  • Document and communicate roles and responsibilities in service provision

  • Learn from previous experience

  • Provide demonstrable performance indicators


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HybrIT Services delivers a complete IT support service to its Managed customers. This will provides a fully managed IT environment and access to the resource which will act as ongoing trusted advisory for all IT related matters, helping to have peace of mind and ensuring that there is ongoing management support to make IT based decisions which are in the interest of the overall business.


Our aim with all small to medium sized customers is to take the complication away from engaging technology companies. Allowing the business to concentrate on their core services not on the supporting/operational infrastructure, this provides reduced management overhead, better value and an overall better service. 


Traditional supply models give a small business 5 or 6 different companies to engage with for different aspects of IT such as internet and voice to software subscriptions and support. This can lead to confusion and crossover with complicated contracts and different invoices on a monthly basis. When there is a problem each party could point at each other prolonging the issue and giving customers a bad experience. Our model removes this with a consolidation of the supply chain simplifying all aspects of IT to be delivered by a single source.

Services Features

  • Single point of contact for all IT related services

    • SLA based response and resolution for HybrIT ‘owned services and supported devices

    • Third party management for non-core services

  • Proactive device management

    • Systems updates

    • Antivirus and Threat alert mitigation

    • Fault resolution

  • Full systems monitoring

    • Server – Uptime, capacity, key services

    • Network – Uptime, connectivity, quality

  • Full tracking of all incidents and service requests with a unique ID incident logged with access via

    • Telephone contact centre

    • Email

    • Customer portal

  • ITIL based Service Desk processes

    • Incident Management

    • Change Management

    • Problem Management

    • Config Management

    • Continual Service Improvement

    • Availability Management

    • Release Management

  • Strategic guidance and assistance via virtual IT management