Service Desk Analyst Apprentice

HybrIT Services is a fast-growing Systems Integrator and Managed Service Provider. At HybrIT we deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.

Our customers range from large corporate, medium business to SME and are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business. This gives our staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions. The right candidate can expect a competitive package while being able to work in an environment, which allows the team to develop both personally and professionally, in an exciting growing business.

We are now looking to recruit a Service Desk Analyst Apprentice to who will develop their capabilities to perform various IT Support and administrative tasks.


Based at Royal Ordnance Depot, Weedon Bec, Northampton, NN7 4PS.



Standard working hours of 37.5 hours per week

Travel to customer locations could be required as part of ongoing development

Travel to training required as part of course


Role Summary

The Role is to develop the skills to perform Service Desk Support role, that provides a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects.


  • Day to Day frontline IT support up to 2nd line for end users providing first contact fix where possible

  • Systems Administration of cloud technologies such as O365, operating systems and server-based applications

  • Basic Network Administration Skills

  • Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly

  • Provide excellent Client Communication & Customer Services Standards

  • Perform Project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server\datacentre installs


Desirable Skills

  • Basic Windows 10 skills

  • Basic Microsoft Office Skills

  • Basic Understanding of computer components


Personal Attributes

  • The candidate should have a keen interest in IT and technology

  • The correct attitude and aptitude to develop current skills for new and emerging technologies

  • Self-motivated with ability to work as part of a team

  • Good customer service skills

  • Keen focus on attention to detail with good communication skills (both written and verbal)

  • Good problem-solving and analytical skills

  • Positive working attitude and work ethic

  • Good time-management


Desired Qualifications

Successful candidates will hold:

  • 4 GCSEs (or equivalent) at grade A-C in any subject but this must incorporate two of the following subjects

    • Maths

    • English Language

    • English Literature

    • Once of the Sciences or Combined

    • Computer-related subject


Career Path

HybrIT team is working on the forefront of technology with significant interesting projects which utilise the latest Microsoft products available. Candidates will have the opportunity to develop their skills, gain accreditations and gain experience supporting solutions based on these products.

Longer term the right candidate has the opportunity to work within the dedicated Infrastructure Team, specialise in a technology and go on into consultancy roles.