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Unified Comms
Contact Centre

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Modernise the Customer Experience

When it comes to Contact Centre we've got you covered. Whether you need to modernise your existing infrastructure or build a new Contact Centre from scratch, HybrIT can guide you every step of the way.

Considering a change in your customer experience?

HybrIT have decades of experience delivering Contact Centre Solutions for housing associations, banks, colleges, universities and government regulated organisations. Our team of experts has extensive experience in architecting, implementing, and supporting complex Contact Centre environments, leveraging a range of technologies and tools to meet our clients' unique needs.

One of the areas where we excel is in voice integration with Microsoft Teams Voice. As more businesses adopt Teams as their collaboration platform, it has become increasingly important to ensure seamless integration between Teams and Contact Centre solutions. HybrIT has extensive experience in designing and implementing voice integration solutions that enable our clients to take full advantage of Teams' capabilities while ensuring that their Contact Centre operations run smoothly.

Contact Centre Dashboard on computer screen

In addition to voice integration with Teams, we also have expertise in CPaaS (Communications Platform as a Service) and other customer service enhancing products. CPaaS enables businesses to build custom communication solutions that integrate with their existing systems and workflows, enabling them to deliver more personalised and effective customer service experiences. Other customer service enhancing products, such as chatbots and voice assistants, can also be integrated with Contact Centre solutions to provide additional channels for customers to engage with businesses.

Overall, HybrIT is an expert in delivering Contact Centre solutions that are tailored to our clients' unique needs, leveraging a range of technologies and tools to ensure that their customer service operations run smoothly and efficiently. Whether it's voice integration with Teams, CPaaS, or other customer service enhancing products, we have the expertise and experience to deliver the solutions that our clients need to succeed.

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Enghouse Contact Centre

HybrIT partner with Enghouse Interactive to provide industry leading Contact Centre solutions. Enghouse Interactive, whose unique approach of one size does not fit all offers choice, flexibility and scalability in deployment, size, complexity and integration to ensure successful and effortless customer interactions whatever your budget. The integrated suite of solutions include multi-channel contact centres, both inbound and outbound, self service, operator consoles, quality management and advanced integration. This enables organisations to increase revenues, reduce costs, improve call handling and retain customers. Currently Enghouse Interactive is helping more than 15,000 organisations globally to handle over 1 billion interactions across all sizes and industries.

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Talk to a Contact Centre expert

Need some help to modernise your existing infrastructure or build a new Contact Centre from scratch? We have subject matter experts ready to help. Book a 30-minute introductory meeting with our team at a time that suits you.

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