What is an on-demand managed service?
On-demand IT support is designed for our customers who want peace of mind knowing that they can call upon the expertise of the HybrIT team, drawing down from a metered resource pool utilising any of our technical team.
IT experts on tap
The on-demand support model is designed to be a flexible, scalable and cost-efficient solution. The control of how time is spent remains in your hands providing you the security of knowing there is an extensive support structure which can be leveraged quickly and easily.
This model allows flexibility through advance purchase of time which is decremented as utilised. It can be used for both remote support services for supported products and applications, or ad-hoc on-site requirements to meet your needs for incident resolution, planned maintenance or consultancy, without rigid contractual binding.
The service desk is supported by our consultancy team of enterprise subject matter experts and vendor support is provided through our partnership agreements with leading vendors. Through this approach, the breadth of consultative resource in HybrIT can be made available where required to assist with specific projects or issue resolution.
Remote support via telephone, email and remote access.
On-site support through pre-planned site visits.
Escalation to vendors.
Access to on-site consultancy.
Access to problem management.
HybrIT provide an ‘On-Demand Support’ service through pre-purchase of time for specified services requirements.