Unified Comms
Contact Centre & CX
Modernise the Customer Experience
When it comes to Contact Centre we've got you covered. Whether you need to modernise your existing customer engagement systems or build a new Contact Centre from scratch, HybrIT can guide you every step of the way.
Considering a change in
your customer experience?
HybrIT improves customer experience with modern Unified Communications, supporting organisations across sectors like housing, banking, education and public services. The team builds Contact Centre solutions focused on the customer journey.
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With strong expertise in Microsoft Teams and other UC platforms, HybrIT brings voice and digital channels
together for a consistent, responsive experience.
AI and automation cut wait times and give agents
better tools to support customers across
industries.
What do HybrIT do?
Omni-Channel Contact Centre
HybrIT delivers a contact centre solution that provides a powerful platform to support and service your customers
AI Tools & Agent Enhancements
Use AI so you can understand customer needs, improve CX, boost your agent skills, and efficiency.
Integration with Microsoft Teams
Our solutions integrate directly with Microsoft Teams, delivering a complete Teams Voice as a Service offering.
Cross Platform Experience & Skills
HybrIT bring expertise beyond voice, with proven skills in Azure, IaaS, networking and wider infrastructure solutions.
Call Recording & Quality Management
Protect your organisation and customers with call recording, analytics that enhance agent coaching and performance.
Analytics, reporting and dashboards
Live dashboards and wallboards, inc AV kit and setup, to support real-time visibility and performance.
Enghouse Contact Centre
HybrIT partner with Enghouse Interactive to provide industry leading Contact Centre solutions. Enghouse Interactive, whose unique approach of one size does not fit all offers choice, flexibility and scalability in deployment, size, complexity and integration to ensure successful and effortless customer interactions whatever your budget. The integrated suite of solutions include multi-channel contact centres, both inbound and outbound, self service, operator consoles, quality management and advanced integration. This enables organisations to increase revenues, reduce costs, improve call handling and retain customers. Currently Enghouse Interactive is helping more than 15,000 organisations globally to handle over 1 billion interactions across all sizes and industries.
In addition to voice integration with Teams, we also have expertise in CPaaS (Communications Platform as a Service) and other customer service enhancing products. CPaaS enables businesses to build custom communication solutions that integrate with their existing systems and workflows, enabling them to deliver more personalised and effective customer service experiences. Other customer service enhancing products, such as chatbots and voice assistants, can also be integrated with Contact Centre solutions to provide additional channels for customers to engage with businesses.
Overall, HybrIT is an expert in delivering Contact Centre solutions that are tailored to our clients' unique needs, leveraging a range of technologies and tools to ensure that their customer service operations run smoothly and efficiently. Whether it's voice integration with Teams, CPaaS, or other customer service enhancing products, we have the expertise and experience to deliver the solutions that our clients need to succeed.