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September 17th - Northampton

AI in the
Contact Centre

An in-person event for CX Leaders

Register today and reserve a place

What to Expect

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Event Details
 

Date: 17th September 2026
Location: HybrIT HQ

The Barns, Park Circle, Tithe Barn Way, Swan Valley, Northampton, NN4 9BG

Agenda

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Feedback from the last Event

Earlier this year, we brought together a small group of CX leaders to discuss the growing role of AI in modern contact centres. The conversations highlighted several key challenges and opportunities that organisations are navigating today. This September, we're continuing that discussion with a deeper dive into the topics that matter most. Here's what attendees from our previous event thought.

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Engaging and Insightful​

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​"An engaging and highly informative briefing, driven by open, honest conversations and real world peer insight.”

IT Director

Commercial Bank, Leicester

Peer 
Collaboration​

 

"The opportunity to engage with peers facing the same challenges was hugely valuable!”

Head of Customer Service
Local Council, North East England

Honest & Open Discussion​

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"A refreshingly honest forum, with practical discussion around challenges as well as opportunities.”

Head of Customer Experience
Local Council, Wales

Register today and reserve a place

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Microsoft Teams Rooms

At our head office, we've invested in a modern Microsoft Teams Rooms ecosystem designed to support exceptional collaboration experiences. During your visit, you'll have the opportunity to see our MAXHUB and Microsoft Teams Rooms solutions in action, demonstrating how technology can enhance communication, streamline meetings, and support hybrid working at every level.

Find out more about our
Meeting Room Services here.

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Register today and reserve a place

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