Public Cloud Services
Microsoft Azure Support

A team of Microsoft Azure experts

HybrIT provide 24x7 Microsoft Azure Managed Services, supporting customers across a wide range of sectors from SMB through to Enterprise, backed by a proven track record and delivered by a highly skilled team of Microsoft cloud focused experts dedicated to maintaining performance, security and ongoing optimisation.

Microsoft Azure Support

HybrIT delivers a comprehensive Microsoft Azure Managed Service designed to ensure platform stability, security, and continuous optimisation for customers operating in the cloud. The service provides proactive monitoring, management, and support of core Azure platform components, including governance, networking, compute, and security services. This ensures environments remain aligned to best practice and fully optimised for performance and cost efficiency.

Customers benefit from a dedicated service desk, structured service management, and clearly defined service levels, with rapid response to incidents and ongoing operational support. The service also includes management of monitoring tools, alerting, backups, and business continuity features, helping to reduce risk and maintain availability.

With optional 24x7 escalation for critical incidents, HybrIT ensures that business impacting issues are addressed at any time, providing confidence that Azure environments are consistently supported, secure, and performing as expected.

24x7 Managed Service

24x7 Azure support delivering rapid response, continuous monitoring, and reliable service availability for critical systems.

Optimisation

Improve performance, control costs, and enhance efficiency through continuous monitoring and expert tools.

Security

Protecting environments with proactive monitoring, threat detection, and continuous compliance.

Advisory & Support

Support delivered by Microsoft accredited consultants and skilled staff, ensuring best practice guidance and operations.

Networking

Secure connectivity, optimised performance, backed by extensive experience across complex environments.

Multi-Cloud Support

Multi cloud support integrated with existing teams, private cloud infrastructure, and on premises environments.

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What is Included in the HybrIT
Azure Support Service?

What are the Benefits of
Azure Support?

Why Choose HybrIT
Azure Support?

Proactive Azure monitoring and alerting
Azure security management and compliance support
Governance and policy management
Azure networking and connectivity support
Compute and infrastructure management
Backup and disaster recovery support
Cost optimisation and usage reporting
Incident management and service desk support

Proactive Azure monitoring and alerting
Azure security management and compliance support
Governance and policy management
Azure networking and connectivity support
Compute and infrastructure management
Backup and disaster recovery support
Cost optimisation and usage reporting
Incident management and service desk support

HybrIT combines deep technical expertise with a proactive approach to Azure support, helping organisations maintain control, visibility, and performance across their cloud environments. This approach ensures potential issues are identified early, risks are reduced, and platforms continue to evolve in line with business needs.

Customers gain access to experienced cloud specialists, structured service management, and continuous optimisation that keeps Azure environments secure, resilient, and cost effective. Ongoing Azure support delivers consistent performance, improved reliability, and expert guidance to maximise the value of Azure investment while supporting growth.

Tiered Azure Support Structure

HybrIT delivers a comprehensive Microsoft Azure Managed Service designed to maintain platform stability, strengthen security, and drive continuous optimisation for organisations operating in the cloud. The service includes proactive monitoring, management, and support across core Azure components such as governance, networking, compute, and security, ensuring environments remain aligned to best practice and operate efficiently at all times.

Customers benefit from a dedicated service desk, structured service management, and clearly defined service levels, enabling consistent performance and accountability.

Rapid incident response and ongoing operational support help minimise disruption, while continuous oversight ensures risks are reduced and opportunities for improvement are identified, allowing Azure environments to remain secure, resilient, and cost effective as they evolve.

Azure Support Matrix

Service Area	Tier 1 Advisory	Tier 2 Platform Management	Tier 3 Workload Support
Azure Guidance and Strategy	Ad hoc advisory and best practice guidance	Included as part of ongoing management	Included where relevant to workload
Tenant Health Reviews	Bi annual reviews covering cost security and alignment	Included and enhanced with continuous oversight	Included
Incident Escalation	Escalation to Microsoft support	Full incident management and resolution	Full incident and workload level support
Platform Governance	Advisory only	Full management of policies RBAC PIM and security controls	Extended to workload requirements
Security Management	Advisory recommendations	Defender for Cloud secure score tracking and optimisation	Advanced security for workloads
Cost Optimisation	Review and recommendations	Ongoing monitoring budgets and optimisation	Workload specific optimisation
Networking	Advisory only	Full management of Azure networking components	Extended to application needs
Compute and Storage	Advisory only	Management of virtual machines storage and core services	OS and application level management
PaaS and SaaS Services	Advisory only	Platform level configuration and management	Application and service level support
Monitoring and Alerting	Advisory input	Full configuration and management of monitoring tools	Enhanced monitoring for workloads
Backup and Recovery	Advisory only	Management of Azure backup and site recovery	Advanced recovery and DR options
Change Management	Advisory input	Managed change process and approvals	Included for workload changes
Service Desk Support	Standard business hours	Full service desk with SLA management	Full support including workload issues
24x7 Critical Support	Optional	Optional P1 escalation	Typically included depending on service

Talk to a Microsoft Azure Service Expert

Need some help with Microsoft Azure Support? We have subject matter experts ready to help. We're be delighted to talk to you about your support requirements and to build an Azure Support model for you.