CentrePal is now Microsoft’s first Unify-Certified contact centre platform
- HybrIT Marketing
- 3 days ago
- 2 min read
We are delighted to announce that our contact centre partner, CentrePal, has become the first independent software vendor to achieve Microsoft’s prestigious Unify certification - ushering in a new era of AI‑native contact centre experiences fully embedded within Microsoft Teams.
As a trusted Microsoft and customer experience solutions partner, HybrIT is helping organisations across industries deploy this next-generation, Teams-native contact centre technology to transform how they connect with customers.
What HybrIT brings to the table:
A powerful direct routing platform, seamlessly available across 130 countries, enabling global reach with local precision.
Extensive experience in delivering exceptional customer experience (CX) solutions tailored for each customer unique demands.
Deep expertise in Microsoft technologies, offering integration, deployment, and ongoing advisory services to maximise value from your Teams native contact centre.
Why this matters to UK organisations:
The Unify certification means CentrePal now leverages Azure Communication Services (ACS) and Teams Phone extensibility to deliver AI‑driven workflows entirely within Teams eliminating legacy SIP complexity while preserving security, compliance, and performance.
Agents benefit from real‑time transcription, knowledge‑surfacing, intelligent call routing, and supervisor sentiment‑analysis dashboards, all within a unified Teams experience.
For IT, this means streamlined deployment and administration using the same infrastructure and policies as internal Teams communication.
HybrIT + CentrePal = Game-Changing CX
Together with CentrePal, HybrIT is enabling UK organisations to:
Deliver truly omnichannel customer engagement (voice, chat, email, SMS, AI self‑service) from one familiar interface.
Benefit from proactive Voice AI capabilities, now available in the H2 2025 voice AI feature preview.
Leverage a partner with Microsoft proficiency, CX expertise, and global communications infrastructure.
Contact HybrIT today to discover how we can help deliver the future of customer experience seamlessly embedded in your Microsoft Teams environment.