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Unified Communications is no longer just about phone systems and video calls. A modern strategy must integrate cloud telephony, secure hybrid working, meeting room technology, contact centre capability and governance into one cohesive ecosystem. This blog outlines the essential components every organisation should include to ensure resilience, security and long-term value from their UC investment.

HybrIT Services and Enghouse Interactive are exhibiting on Stand D23 at the Customer Engagement Summit. Stop by so we can show you what’s possible with a Teams-integrated contact centre, and help you ‘Power Up Your CX’!

CentrePal has become the first independent software vendor to achieve Microsoft’s prestigious Unify certification - ushering in a new era of AI‑native contact centre experiences fully embedded within Microsoft Teams.

Public services across the UK are expected to be accessible, inclusive and responsive to everyone in the communities they serve. As society becomes more diverse, this means communicating effectively in multiple languages, and doing so in real time. Nowhere is this challenge more visible than in Wales, where the legal requirement to treat the Welsh language no less favourably than English has created a blueprint for how other multilingual services might be delivered. A Legal a

HybrIT Services a proud partner of CentrePal, celebrates their recent achievement in attaining the Microsoft Teams Certified Contact Centre Solution designation. This certification underscores our joint commitment to providing high-quality and reliable contact centre solutions within the Microsoft ecosystem. “I am delighted with this announcement, the HybrIT team have been working with  the CentrePal for some time and have been very impressed with the quality and flexibility

What is a Microsoft Teams Room? A Microsoft Teams Room (MTR) is an advanced collaboration solution designed to enhance communication and productivity in modern workplaces. It combines specialized hardware, like cameras, speakers, and displays, with Microsoft Teams software, enabling seamless video conferencing, content sharing, and virtual meetings. These purpose-built rooms offer a user-friendly and integrated experience, fostering effective communication and collaboration a

In today's fast-paced business environment, organisations need to have a seamless and efficient communication system in place to meet the demands of their customers and internal teams. Microsoft Teams is a popular collaboration platform that has gained significant traction among businesses of all sizes. However, in order to offer top-notch customer service and enhance the overall communication experience, many organisations have also started implementing Enghouse Contact Cent

Microsoft continues to release updates and add new features to Microsoft Teams. In recent updates, Microsoft has added the ability to change or customise the user background when making video calls. This post will show you how to not only customise your background, but also upload your own chosen pictures to sit in the background when making video calls. Step 1: Make sure you have updated Teams by clicking on your profile picture and then “Check for updates” Once clicked this

Microsoft Teams has now reached 44 Million Active Users, plus they are announcing new features coming soon. This short post highlights some of these new features, and as a Microsoft Partner with a large number of competencies, we are busier than ever helping our customers to adopt Teams, including our bespoke Teams Voice Service. As the product reaches its 3rd anniversary, Microsoft has been busy getting some great new features ready. However, it’s no surprise they have also