Power Up Your CX at the Customer Engagement Summit with HybrIT Services & Enghouse Interactive

We’re excited to announce that HybrIT Services and Enghouse Interactive are exhibiting together at the Customer Engagement Summit in London on Thursday, 9 October 2025. This year, we’re inviting you to ‘Power Up Your CX’, and to make it easy, we’ve launched a dedicated microsite where you can book a meeting with us in seconds: powerupyourcx.co.uk.

Makes sure you swing by Stand D23 for live demos, practical advice, and a free coffee.

Why the Customer Engagement Summit is a must-attend

The Customer Engagement Summit is the UK’s flagship event for customer experience leaders, practitioners, and technology partners. In 2025 it moves to Evolution London and features a single-floor exhibition with specialised topic stages plus a main stage, all equipped with the latest AV to bring case studies to life. Expect a packed programme of presentations, panels, and real-world success stories, all designed to help you accelerate your customer engagement strategy. Registration is free for qualifying delegates, secure your place now via the Customer Engagement Summit website.

What you can expect on the day:

• Big-picture insights and hands-on learning: A curated agenda spanning strategy, operations, and technology. From main-stage keynotes to themed stages focused on practical CX transformation.

• Scale and energy: Thousands of CX professionals, a buzzing exhibition, and a format that makes it easy to meet peers and vendors in one place.

• Modern experience: Evolution is a modern venue built for immersive content and easy navigation across stages and expo.

What we’re showcasing on Stand D23

HybrIT and Enghouse Interactive will be demonstrating contact centre technology natively integrated with Microsoft Teams — giving you a single, unified way to run customer communications, empower agents, and connect the whole business to your CX.

Why Teams-integrated contact centre matters

• One pane of glass for agents: Bring presence, directories and collaboration tools from Teams into the agent desktop to streamline handoffs to SMEs and back-office colleagues.

• Smarter routing & faster resolution: Skills-based routing ensures every interaction lands with the best-qualified agent, improving first-contact resolution and customer satisfaction.

• Omnichannel without the complexity: Handle voice and digital channels with centralised analytics, quality management, and interaction recording to keep service levels consistent.

• Compliance-ready by design: Options for native Teams compliance recording help you meet regulatory and industry requirements without bolt-ons.

• Protect your UC investment: Leverage your existing Microsoft 365 and Teams footprint to reduce telephony costs and simplify your CX tech stack.

Enghouse Interactive is certified within Microsoft’s Connected Contact Center programme and offers a range of deployment approaches to fit your operating model. We’ll walk you through the options and what they mean for architecture, licensing, and rollout.

Live at the stand, we’ll cover:

• Real-time agent experience in Teams (presence, consult, transfer, directory lookups).

• Routing, reporting, and QA workflows your team can adopt quickly.

• Recording and compliance scenarios across regulated use cases.

• Migration paths from legacy telephony to a Teams-first contact centre.

Plan your pit stop: coffee + CX

Events are full-on, so why not build in a break! Drop by Stand D23 for a coffee and a quick CX health check with our team. In 10–15 minutes, we can map your top three customer interaction pain points to practical Teams-integrated solutions you can pilot straight after the show.

Once you have secured your place via the Summit website you can choose a meeting time that suits you at powerupyourcx.co.uk.

Who should meet us?

• Heads of Contact Centre / CX planning a Teams migration or omnichannel refresh.

• IT & Unified Comms leads seeking to simplify telephony and reduce vendor sprawl.

• Operations & QA managers looking to standardise metrics, quality monitoring, and coaching.

• Compliance owners in regulated sectors who need end-to-end recording and auditability.

See you in London

We look forward to seeing you on stand D23 on 9th October so we can show you what’s possible with a Teams-integrated contact centre, and help you ‘Power Up Your CX’!