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Subject to the contract schedule which has been supplied, the following matrix defines the supported products and software under an agreement. All support is underpinned by vendor support lifecycle which are referenced where possible in each section.

Service Agreement Support Matrix

Schedule 2srv - Managed Server Support - Last Revised June 2024

Operating System Support

Windows Server Supported Versions 2016, 2019 & 2022

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2019

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2022

Earlier versions which are entitled to security patches under a ESU (Extended Security Updates) will be patched assuming management of systems within Azure Arc (will require a relevant Azure Support Contract)

 

Red Hat Linux Enterprise Server

https://access.redhat.com/support/policy/updates/errata

Hypervisor Support

Windows Server Hyper-V 2016, 2019

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2019

Nutanix AHV

https://www.nutanix.com/support-services/product-support/support-policies-and-faqs  

 

VMware ESX

All VMware vSphere Environment (and component) versions are eligible for the service for as long as they are still covered by ‘General Support’ or ‘Technical Guidance’, as defined in VMware’s Lifecycle Policy, which can be found here: 

https://www.vmware.com/support/lifecycle-policies.html 

Current vSphere product eligibility can be found here:  

https://support.broadcom.com/group/ecx/productlifecycle

Standard Server Roles\Functions - Supported as part of an installed base server role

Active Directory Certificate Services

Active Directory Domain Services

Active Directory Federation Services

Active Directory Rights Management Services

DHCP Server

DNS Server

File and Storage Services

Print and Document Services

Remote Access

Remote Desktop Services

Volume Activation Services

Web Server IIS

Windows Server Update Services

Server Based Applications - Installed or configured separately but Supported under standard operations

SQL Server

Microsoft Exchange

Antivirus Support

ESET

Windows Defender

Bitdefender

Schedule 2BaaS - Backup as a Service- Last Revised July 2024

Server & Hypervisor Backups

As referenced on the supported Platforms and Applications page on the Veeam website.

https://helpcenter.veeam.com/docs/backup/vsphere/platform_support.html?ver=120 

M365 Backup Workloads

Microsoft Exchange Online​

Microsoft SharePoint Online

Microsoft OneDrive for Business

Microsoft Teams

All workloads are backed up based on the limitations of the backup tool as documented on the Veeam website.

https://helpcenter.veeam.com/docs/vbo365/guide/vbo_considerations.html?ver=70 

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