Support Matrix | HybrIT.co.uk

Subject to the contract schedule which has been supplied, the following matrix defines the supported products and software under an agreement. All support is underpinned by vendor support lifecycle which are referenced where possible in each section.

Service Agreement Support Matrix

Schedule 2cli - Managed Client Support - Last Revised Feb 2025

Operating System Support

Windows 10 Enterprise & Pro - Warning Fully End of Life Oct 2010

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-enterprise-and-education

Windows 11 Enterprise & Professional

https://learn.microsoft.com/en-us/lifecycle/products/windows-11-enterprise-and-education

Apple MacOS

Unfortunately Apple do not have a published schedule of end dates but there are sites maintained by 3rd parties which can be used for reference.

https://endoflife.date/macos

Mobile Devices

Any devices running Google Android or Apple IOS are classed as mobile devices and do not have full support under this schedule.

Windows 365 - A Windows 365 virtual desktop will be classed as a full client device.

Thin clients which may utilise Android variants or a Windows IOT will need to be covered under a relevant VDI based schedule.

Antivirus Support

ESET

Microsoft Defender for Endpoint

Bitdefender

M365 Suite Support

As Standard the following features are included for support as Standard Core Applications\Features

Office Suite - Word, Excel, PowerPoint & Outlook

Exchange Online

OneDrive

SharePoint Online*

Teams*

Microsoft Entra ID*

Windows Intune*

Microsoft Project - with additional licence purchase

Microsoft Visio - with additional licence purchase

Any other features of the suite which may be released by Microsoft During contract tenure will be supported on a reasonable endeavours basis.

*Basic administration and functionality support as detailed in the schedule.

Standard Client (non M365) Applications

Adobe Reader

Vendor Printing Software

Google Chrome

VPN Clients

Schedule 2srv - Managed Server Support - Last Revised June 2024

Managed Server Support - OS Only

Based on the configuration Item being fully manged the demarcation point being the Operating system any applications or server functions beyond the base operating system are not supported.

Operating System Support

Windows Server Supported Versions 2016, 2019 & 2022

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2019

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2022

Earlier versions which are entitled to security patches under a ESU (Extended Security Updates) will be patched assuming management of systems within Azure Arc (will require a relevant Azure Support Contract)

Red Hat Linux Enterprise Server

https://access.redhat.com/support/policy/updates/errata

Antivirus Support

ESET

Windows Defender

Bitdefender

Hypervisor Support

Windows Server Hyper-V 2016, 2019

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2019

Nutanix AHV

https://www.nutanix.com/support-services/product-support/support-policies-and-faqs

VMware ESX

All VMware vSphere Environment (and component) versions are eligible for the service for as long as they are still covered by ‘General Support’ or ‘Technical Guidance’, as defined in VMware’s Lifecycle Policy, which can be found here:

https://www.vmware.com/support/lifecycle-policies.html

Current vSphere product eligibility can be found here:

https://support.broadcom.com/group/ecx/productlifecycle

Managed Server Support - Fully Managed

Based on the configuration Item being fully managed the demarcation point being the Operating system

Standard Server Roles\Functions - Supported as part of an installed base server role

Active Directory Certificate Services

Active Directory Domain Services

Active Directory Federation Services

Active Directory Rights Management Services

DHCP Server

DNS Server