Support Matrix | HybrIT.co.uk

Subject to the contract schedule which has been supplied, the following matrix defines the supported products and software under an agreement. All support is underpinned by vendor support lifecycle which are referenced where possible in each section.

Service Agreement Support Matrix

Schedule 2srv - Managed Server Support - Last Revised June 2024

Operating System Support

Windows Server Supported Versions 2016, 2019 & 2022

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2019

https://learn.microsoft.com/en-us/lifecycle/products/windows-server-2022

Earlier versions which are entitled to security patches under a ESU (Extended Security Updates) will be patched assuming management of systems within Azure Arc (will require a relevant Azure Support Contract)

Red Hat Linux Enterprise Server

https://access.redhat.com/support/policy/updates/errata

Hypervisor Support

Windows Server Hyper-V 2016, 2019

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2016

https://learn.microsoft.com/en-us/lifecycle/products/hyperv-server-2019

Nutanix AHV

https://www.nutanix.com/support-services/product-support/support-policies-and-faqs

VMware ESX

All VMware vSphere Environment (and component) versions are eligible for the service for as long as they are still covered by ‘General Support’ or ‘Technical Guidance’, as defined in VMware’s Lifecycle Policy, which can be found here:

https://www.vmware.com/support/lifecycle-policies.html

Current vSphere product eligibility can be found here:

https://support.broadcom.com/group/ecx/productlifecycle

Standard Server Roles\Functions - Supported as part of an installed base server role

Active Directory Certificate Services

Active Directory Domain Services

Active Directory Federation Services

Active Directory Rights Management Services

DHCP Server

DNS Server

File and Storage Services

Print and Document Services